Items may be eligible for exchange within 15 days of purchase and will be subject to a 15-20% return fee. All returns/exchanges must be accompanied by the original packing slip and a valid Return Authorization. Returned or exchanged item(s) must be sent via a traceable or insured shipping method to prevent the package being lost in the mail. All shipping/freight charges must be prepaid by the customer unless the exchange is a result of our error. The following items are not eligible for exchange/return: Irregular sizes, alterations (including hemming), embroidered items, customized items, printed items, or any item that has been decorated, washed, laundered, or worn. All drop ship orders are eligible for return or exchange at the sole discretion of B&A Uniforms. We are not responsible for returned items that are lost in transit or missing documentation. If there has been an error in the order from B&A Uniforms, there will be no return fee. Items must be received in their original condition (with tags) to receive credit. For any additional inquiries, please contact us directly at 561-842-1400.